# Quality nonconformity workflow template

> Record a quality problem, contain it, find the root cause and check that the fix really worked.

Category: Operations. 5 steps, 18 form fields.

## Steps

### 1. Report

Owner: Whoever starts the request.

Describe what was found.

Fields:

- Title (text, required)
- Origin (choice, required)
- Found on (date, required)
- Product or process (text, required)
- Batch or order (text)
- What is wrong and what was expected (long text, required)
- Evidence (files)

### 2. Containment

Owner: A person or team you choose.

Quality classifies the problem and stops it from spreading.

Due in 1 day (business time).

Fields:

- Severity (choice, required)
- Immediate action (long text, required)
- Disposition (choice)
- Affected quantity (number)

### 3. Root cause and action plan

Owner: A person or team you choose.

The responsible area finds the cause and plans the correction.

Due in 5 days (business time).

Fields:

- Root cause (long text, required)
- Action plan (table, required): Action, Owner, Deadline

### 4. Plan approval

Owner: A person or team you choose.

Major and critical cases need the quality manager's approval.

Approval: Approvers you choose.

Due in 2 days (business time).

Fields:

- Does the customer need to be informed? (choice, required)
- Notes (long text)

### 5. Effectiveness check

Owner: A person or team you choose.

After the actions are done, quality checks that the problem did not come back.

Due in 30 days (business time).

Fields:

- Were the actions effective? (choice, required)
- Evidence (files)
- Conclusion (long text, required)

Use this template: https://easy.wf/register
Page: https://easy.wf/templates/quality-nonconformity