# Service request workflow template

> A public service desk: anyone asks for something, the team answers and the requester follows it on their own page.

Category: Customer service. 2 steps, 7 form fields. Includes: public request form.

## Steps

### 1. Request

Owner: Whoever starts the request.

Tell us what you need.

Fields:

- Subject (text, required)
- Type (choice, required)
- Urgency (choice, required)
- Details (long text, required)
- Attachments (files)

### 2. Handling

Owner: A person or team you choose.

Answer the request. Messages marked for the requester reach them by email.

Due in 2 days (business time).

Fields:

- Answer (long text, required)
- Resolved? (choice, required)

Use this template: https://easy.wf/register
Page: https://easy.wf/templates/service-request