# Warranty claim workflow template

> Customers send photos of the defect through a public link, the technical team inspects it and a signed warranty decision is issued.

Category: Customer service. 3 steps, 14 form fields. Includes: public request form, generates a PDF, photo evidence, signature.

## Steps

### 1. Claim

Owner: Whoever starts the request.

Tell us about the product and the defect. Clear photos speed up the analysis.

Fields:

- Product (text, required)
- Serial number (text, required)
- Purchase date (date, required)
- Invoice number (text, required)
- Describe the defect (long text, required)
- Photos of the defect (photo, required)
- Invoice (files, required)

### 2. Technical inspection

Owner: A person or team you choose.

Check the photos, the warranty period and the cause of the defect.

Due in 3 days (business time).

Fields:

- Covered by the warranty? (choice, required)
- Cause (choice, required)
- Solution (choice, required)
- Technical report (long text, required)

### 3. Decision

Owner: A person or team you choose.

The service manager confirms the decision. The customer receives the warranty decision document.

Approval: Approvers you choose.

Due in 2 days (business time).

Issues: Warranty decision.

Fields:

- Decision (choice, required)
- Notes for the customer (long text)
- Responsible technician (signature, required)

Use this template: https://easy.wf/register
Page: https://easy.wf/templates/warranty-claim