Quality nonconformity workflow template

How it runs, step by step

The process reads from top to bottom. Each step goes to its owner with a deadline, and everything that happens is recorded in the request's timeline.

1. Report

   Whoever starts the request

   Describe what was found.

   7 fields in the request form

   • Title * Text
   • Origin *Internal process, Supplier, Customer complaint, Audit Choice
   • Found on * Date
   • Product or process * Text
   • Batch or order Text
   • What is wrong and what was expected * Long text
   • Evidence Files

2. Containment

   A person or team you choose

   Quality classifies the problem and stops it from spreading.

   Due in 1 day (business time)
   4 fields

   • Severity *Minor, Major, Critical Choice
   • Immediate action * Long text
   • DispositionRework, Scrap, Return to supplier, Accept as is, Not applicable Choice
   • Affected quantity Number

3. Root cause and action plan

   A person or team you choose

   The responsible area finds the cause and plans the correction.

   Due in 5 days (business time)
   2 fields

   • Root cause *Ask "why?" until you reach the real cause Long text
   • Action plan *Columns: Action, Owner, Deadline Table

4. Plan approval

   A person or team you choose

   Major and critical cases need the quality manager's approval.

   Approval: Approvers you choose Due in 2 days (business time) Runs only when needed
   2 fields

   • Does the customer need to be informed? *No, Yes Choice
   • Notes Long text

5. Effectiveness check

   A person or team you choose

   After the actions are done, quality checks that the problem did not come back.

   Due in 30 days (business time)
   3 fields

   • Were the actions effective? *Yes, No Choice
   • Evidence Files
   • Conclusion * Long text